Task Analysis / Flow Chart

Represents an algorithm, workflow or process to help identify key stages of an action. This diagrammatic representation illustrates a solution model to a given problem. Flowcharts are used in analyzing, designing, documenting or managing a process or program in various fields.

Personas

Created to represent the different user types that might use a site, brand, or product in a similar way. Personas are useful in considering the goals, desires, and limitations of brand buyers and users in order to help to guide decisions about a service, product or interaction space such as features, interactions, and visual design of a website.

High Fidelity Wireframes / Prototypes

Visual guides that represents the skeletal framework of a website. Wireframes are created for the purpose of arranging elements to best accomplish a particular purpose. Tools I commonly use for wireframe’s are Axure, Omnigraffle or Indesign and HTML/CSS/Javascript for high fidelity prototypes.

Download Wireframe Documentation PDF Sample

Rapid Prototyping

Essential for fast problem solving before any time is invested in high fidelity mockups.

Research

Research is necessary for a thorough understanding of your customers and their experience with your product. User Interviews, A/B testing, User Journey Maps, Heat Maps, etc. are just a few of the tools that can help achieve your customer goals.

Site Map

Centralized planning tool that can help organize and clarify the content that needs to be on your site.